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You might also want to write down your desired goals: Do you want a refund? A replacement? An adjustment to your gift card or loyalty points balance? Having these in front of you during a call can help you keep the conversation on track. Then, write or type out what happened during your last call. In many cases, you will be able to resolve your issue if you try a different approach.īefore contacting Domino's again, take a few minutes to collect yourself. If you are unable to resolve your issue with Domino's via phone-based customer service, take a moment to consider your options and develop a new strategy. What if Calling Domino's Telephone Customer Service Doesn't Work? If you have a corporate-level concern, such as an issue with a loyalty program or gift card, call the corporate customer service line. The best way to ensure that you have a positive experience when calling Domino's is to ensure that you contact the store first for problems with that particular store. Inquire about loyalty point program issues.Escalate a complaint that has not been addressed at the store level.When calling Domino's corporate customer service, you can do the following:
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File a complaint about service from a driver or store employee.Receive updated delivery status and times.Advise the store of order mistakes and problems.When calling Domino's store-based customer service, you can expect to accomplish the following: What Can Be Accomplished with Comcast Phone-Based Customer Service? The company has also received praise for its skillful handling of customer suggestions and complaints.
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A few years ago, industry publications reported that Domino's had a policy of responding to customer tweets within 30 minutes. One area in which Domino's customer service excels is in responding to requests on Twitter. However, other people report positive experiences. Some customers feel that the service they receive is insensitive or unhelpful. It should be noted, however, that many of the complaints are about the behavior of local store managers, owners and staff, not corporate-level customer service.Ĭomplaints usually revolve around a store's failure to address mistakes in preparing food as ordered and delivery delays that result in food becoming cold. How do Consumers Feel About Domino's Phone Customer Service?Īs is true for many businesses, customer sentiment about Domino's customer service is mixed. However, if the store manager is uncooperative, or you are not satisfied with the service provided, you can escalate the matter to Domino's corporate offices. Corporate representatives will have to contact your store to facilitate these resolutions anyway. One main advantage of calling your local store is that staff is in a better position to immediately address your concerns, such as by issuing a refund or replacing an item that was poorly or inaccurately prepared. Domino's does hire customer service representatives to work in its stores, so when you call, you'll be talking to someone whose job it is to handle customer requests. If you have a complaint or concern, it is best to contact the local Domino's store from which you placed your order. What are Your Best Options for Contacting Domino's Customer Service? Those who call Domino's corporate headquarters often do so after a local store fails to provide appropriate service. People call Domino's customer service for a range of reasons, including dissatisfaction with order delivery or accuracy, issues with food quality, or questions about food ingredients. Because Domino's serves so many customers each day, it's not at all surprising that the company gets a lot of customer service requests. While some stores offer the option of dining in, Domino's is best known for its pizza delivery service. Domino's is an international pizza chain with franchised and company-owned stores.